Postage & Packing

Postage & packing for delivery to the USA & Canada (& worldwide) is sent by Airmail and starts at $3.49* (depending on exchange rate). The cost of delivery is based on the weight of the package.

Your products will be despatched from the UK. The starting delivery charge of $3.49* converts from GBP £1.99 and conversion will be based on this.

Delivery Destinations

We deliver to: USA, Canada, Australia, New Zealand, Japan, Hong Kong, Singapore, Norway, Japan, UK & EU countries. Please contact us if your country is not listed and you wish to order from us.

Delivery Policy

Packages are generally dispatched within 2-3 working days^ after receipt of payment and are shipped via Royal Mail (the UK postal service). For USA, Canada & most other countries, you should receive your order within 6-10 days, but this will depend on your country so please allow up to 16 days.

International orders are sent airmail (this may not apply to all EU orders). EU orders are usually received within 6-7 days. Deliveries to the UK are usually received within 5-6 working days (UK mainland only). For all destinations, please allow up to 16 days as delivery time will vary depending on your location and frequency of your local postal service. The delivery charge is not fully updated in your cart until your reach the "delivery" stage in the ordering process. Some higher value orders are sent recorded delivery (no extra charge) which require a signature on delivery. On occasion we may decide to use a different delivery service than Royal Mail. Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order for the best value shipping price. We are unable to group two or more distinct orders placed separately; shipping fees will apply to each of them separately. Most orders are sent in padded envelopes which protect your purchase. The delivery prices listed above only apply to orders placed through the website itself. Special or bulk orders are priced depending on the size of your order and destination.

How to return a faulty item -faulty on receipt (any country):

Please first contact us and explain the problem you’re experiencing within 28 days of receipt. If after we contact you, it appears you still need to return/exchange the item, we will provide you with a RMA (returns number) and advise you (depending on your location and item value) how to return the item. If we find the item is faulty, we will refund your cost of return postage (up to the cost of the return method suggested). Where items receive manufacturers guarantee (only where stated and only for customers in the UK), please contact us (not the manufacturer) of that item and we will arrange for you to return the item to us. We will issue a replacement item or a credit note at our discretion (dependent on the nature of the fault and stock levels) although you may choose to have a credit note in place of a replacement item. Manufacturer guarantees do not apply to customers whose address is outside the UK.

^ =Working days are Mon-Fri excluding UK public holidays. * =at exchange rates December 09

Special orders (outside this online store) are excluded from our delivery policy and listed charges for all destinations.